Website and enquiry terms

underpinning We don't carry out inspections or underpinning work, and we're not the firm that will.

You can read this site freely and print a page for your own records. The text, images, design and code belong to Underpinning Southampton or to whoever has licensed them to us. Please don't copy any of it for publication, frame it inside another website, scrape it, or use it in a misleading way.

underpinning Everything written here is general information about underpinning, not a survey, report or advice tailored to your property, and it's no substitute for a proper inspection.

Filling in the enquiry form costs nothing and doesn't create any contract between you and us. Your enquiry, with the details you gave, is passed to one specialist firm covering the area you told us about, so that they can contact you about it. They use it only to answer your enquiry and to arrange any visit or work you agree with them, and from that point they are responsible for how they handle it. We do not pass your details to anyone else for their own use. Whatever follows, an inspection, a quotation, or the work itself, is agreed directly between you and the specialist, on their own terms. The specialist may pay us when we pass the enquiry on. You pay us nothing, and you are free to get quotes from anyone else. You're welcome to get quotes from other firms as well.

Once a specialist takes on your enquiry, they're responsible for their own inspection, advice, quotation, work and any guarantee attached to it. If a problem arises with the work, raise it with them first, though we'd still like to know.

We make an effort to keep this site accurate and online, but we can't promise either. Parts of it may be changed, updated or taken down without warning.

Our liability to you is limited as far as the law allows. That limit doesn't apply to death or personal injury caused by our negligence, to fraud, or to anything else the law won't let us exclude. If you are a consumer, nothing in these terms takes away the rights the law gives you, including your rights under the Consumer Rights Act 2015.

A link from this site to somewhere else doesn't mean that website is ours or that we endorse it.

These terms may be updated from time to time. The version shown on this page is the one that applies, and any change won't affect an enquiry you've already sent.

These terms are governed by the law of the place where we're established. If you're a consumer, you can bring a claim in the courts of your own country too.

For a question about these terms, or anything else, use the contact page to reach us. If your complaint concerns how your personal information was handled, If you complain to us about how we have handled your personal information, we acknowledge it within 30 days and reply as soon as we can.